Refund and Returns Policy for Tech Shield Solutions Courses

At Tech Shield Solutions, we value transparency and strive to provide our students with high-quality courses and services. Our Refund and Returns Policy is designed to ensure fairness and clarity for both parties involved. Please carefully read the following terms and conditions regarding refunds, returns, and cancellations for any course or product purchased from Tech Shield Solutions.

1. Refund Eligibility

Refunds are subject to the following conditions:

  • 72-Hour Refund Window: You are eligible for a full refund if you request it within 72 hours of the course purchase. To request a refund, the course must not have been started or the course outline or materials must not have been received by the student.
  • No Refund After 72 Hours: After 72 hours from the date of purchase, no refunds will be issued. This policy is in place due to the nature of our digital products and the resources allocated to each student upon registration.
  • Course Access and Materials: If the course materials have been accessed or the project work has begun (e.g., the student has received course outlines, learning modules, or project-related resources), the refund will not be processed.

2. Refund Process

To request a refund, please send an email to [email protected] with your order details, including:

  • Full name
  • Email address
  • Order number or proof of purchase
  • Reason for the refund request Please allow up to 7 business days for us to process your request and respond accordingly.

3. Non-Refundable Cases

Refunds will not be processed under the following conditions:

  • Course Accessed: If the student has accessed any portion of the course, materials, or services, they are no longer eligible for a refund.
  • Course Completed: If the course has been completed or any significant portion of the course has been attended or worked on, no refunds will be granted.
  • Third-Party Issues: Refunds will not be granted for issues caused by third-party platforms or services used for the course (e.g., payment processors, external tools).
  • Late Refund Requests: Refund requests made after the 72-hour window will not be entertained unless the course was canceled by Tech Shield Solutions or was otherwise unavailable.

4. Project and Course Cancellation

If the course or project has not been initiated, the student is eligible for a full refund. However, once the project has been started or the course materials have been shared with the student, no refunds will be given. If the course outline or project details have been provided, the purchase is considered final.

5. Legal Disclaimer

  • Tech Shield Solutions is not liable for any issues arising from failure to meet eligibility criteria or misunderstandings regarding the refund policy. Once payment is processed and the 72-hour window has passed, we will not be held responsible for refund requests.
  • Refund Disputes: Any chargebacks or refund disputes initiated through payment processors (e.g., credit card chargebacks) that are found to be inconsistent with the stated refund policy will result in an immediate block on future transactions with Tech Shield Solutions, and we may pursue legal actions to recover the funds.

6. Force Majeure

Tech Shield Solutions will not be liable for any delays or failures in service resulting from events outside of our control (e.g., technical failures, natural disasters, government actions, etc.). In such cases, no refunds will be issued.

7. Contact Information

For refund requests or inquiries related to this policy, please contact our support team at [email protected]. We are here to assist you with any questions regarding your purchase.

By making a purchase, you agree to these terms and conditions. Please make sure to read the policy thoroughly before completing your transaction. If you have any questions or need assistance, do not hesitate to contact us.